Techit provides technical assistance and support related queries for computer systems, hardware, or software. We can respond to queries, run diagnostic programs, isolates problem, and determine and implements solution remotely.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Maintain daily performance of computer systems.
- Respond to email messages for customers seeking help.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN),
- Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Run reports to determine malfunctions that continue to occur.